For MSP service desks managing dozens or hundreds of Intune tenants, visibility gaps and repetitive actions quickly become a scaling bottleneck. They are the frontline in MSPs and enterprise IT. They juggle multiple customers, enforce compliance across different tenants, and handle issues before users notice them.
Plentics extends Microsoft Intune with tools that unify multitenant management, analytics, and automation, helping service desks keep devices compliant and secure across multiple tenants.
Key Benefits at a Glance
🔍 Find the right device fast and drill down as deep as you need
Quickly locate a customer’s endpoint and view rich device and user data (hardware, software, health signals, logon/uptime history, and more). Drill from fleet-level status to a single device in seconds to spot the current state and emerging issues immediately. Improves resolution time for end user and saves your team's time.
🔁 Centralized remote actions across all tenants
Perform wipe, restart, sync, reset, and security scans from a single console without bouncing between different admin portals, which can really be a time-saver.
📊 Real-time, multi-tenant device analytics
Instantly identify aging hardware, expiring warranties, device health, and Microsoft Secure Score deviations across the entire fleet. Your customer gets savings and customer satisfaction will raise.
⚠️ Proactive alerts and actionable reporting
Solve issues before they become problems by detecting them such as missing updates, encryption gaps, low disk space, or compliance drift early, with alerts delivered via email, Teams, Slack, or directly into ITSM tickets. End users experience a lower number of problems when your team proactively resolves issues.
🚀 Rapid tenant onboarding with reusable templates
Enable your customer service to set up new customers environments in minutes using pre-defined tenant templates, policies, and dynamic groups instead of repetitive manual configuration. Your 3-tier specialists may put their focus on billable work.
🔗 ITSM integrations
Device data can be synchronized with ITSM solutions such as Matrix42 and ServiceNow, fitting seamlessly into existing service desk workflows. All your teams are on the same page when everyone has an access to the same up-to-date data.
🧑🔬 Real-time troubleshooting with Diagnostic Center
Gain immediate visibility into package deployments and agent status, pinpointing connectivity issues and installation failures down to a single device or user.
💾 Automated application and patch management at scale
Plentics' application and configuration packages keep applications and security patches consistent and up to date across all tenants, eliminating repetitive per-tenant update work.
Unified Remote Actions & Deep Multi-Tenant Visibility
Plentics consolidates remote actions in a single console. Rather than Service Desk Engineer jumping between tenants to wipe a lost device or restart a malfunctioning laptop, they can perform a wipe, restart, sync, reset, or antivirus scan across all customer devices from Plentics.
A real-time analytics console aggregates data from every managed device, providing dashboards and drilldown views on performance, software versions, and usage patterns. This multitenant visibility helps service desk agent see expiring warranties or aging hardware and monitor Microsoft Secure Score across tenants, allowing them to prioritize the devices and tenants that need attention.
Alerts, Reports & Rapid Onboarding
Shift Service Desk Technicians work from reactive support - which quickly leads to ticket pileups - to proactive actions. Dynamic Alerts & Reports of Plentics deliver both pre-built and custom notifications for issues such as compliance gaps, missing encryption, low disk space, and outdated operating systems. Alerts can be filtered by device type or OS version and delivered via email, Slack, Teams, or directly into ITSM tickets, while ready-made reports provide instant visibility into new devices, expiring warranties, and aging hardware.
Service Desk Analysts may start onboarding new customers when it becomes fast and predictable. For example, Tenant Management clones policies, configuration profiles and dynamic groups across tenants, reducing setup time from days to minutes, while Endpoint Management standardizes and automates application deployment and patch management across customers.
Integrations & Live Troubleshooting
Plentics integrates with your Service Desk Operators' favorite ITSM solution such as Matrix42 or ServiceNow, enabling device data to be synchronized directly into ITSM platform. As a result, Plentics alerts and inventory data flow seamlessly into existing ITSM workflows.
Conclusion
Plentics transforms service/help desks from reactive ticket handlers into proactive frontline operations. By unifying remote actions, analytics, alerts, onboarding, packaging and ITSM integrations, it reduces ticket volumes and downtime, accelerates customer onboarding and ensures consistent compliance. For frontline workers managing complex device fleets, Plentics turns endpoint management from a pain point into a competitive advantage.
Book a Demo
To see how this works in practice, book a 45-minute introduction with our Chief Growth Officer, Teemu Tiainen, or send him a message in LinkedIn.
