Client acquisition should be your fastest path to revenue growth. If however, every new client comes in with whole lot of manual work and new level of operational complexity, your on-boarding model is setting your team up for failure.
The problem most MSPs face is that every new client also adds to operational complexity when processes don’t scale and things are done using workarounds and step by step manual checks. What looks like steady growth on your revenue charts translates into an increasingly unsustainable burden on your technical operations.
Operational Bottlenecks in On-boarding Microsoft 365 and Intune Environments
The technical complexity of modern Microsoft 365 environment on-boarding reveals itself in frustrating detail:
Policy Recreation Overhead
Every security policy, compliance rule, and device configuration must be manually recreated (or at least checked) from scratch. Missing a single prerequisite, such as a device group assignment or having misconfigured property, causes the entire deployment to fail or behave inconsistently across tenants.
Although most MSP baselines are already 70 % -90 % identical across tenants, Intune’s tenant isolation prevents reusing these configurations in a scalable way. Conditional Access policies, compliance settings, configuration profiles and Windows Update rings must be rebuilt and reassigned because group bindings, IDs and tenant-specific properties do not transfer. Even Autopilot and application configurations require manual re-creation before they can be safely deployed. As a result, senior technicians spend hours replicating standards they already maintain, and on-boarding becomes a capacity bottleneck instead of a repeatable multi-tenant workflow.
Configuration Inheritance Challenge
New clients typically arrive with an Intune and Microsoft 365 environment that does not follow your baseline at all. Because Intune offers no way to compare or normalize existing policies, profiles or assignments against your standards, every configuration must be reviewed manually before it can be safely replaced or reused. Rebuilding everything from scratch risks disrupting the customer, while accepting their non-standard setup introduces long-term variation across tenants and increases support overhead and slows down multi-tenant operations.
Template Gap in Intune
Microsoft provides no real template-based mechanism for Intune on-boarding. Policies, configuration profiles, assignments, Autopilot settings and application deployments are all tenant-bound objects with no built-in way to replicate or reuse them across environments. Even highly standardized MSP baselines must be rebuilt and validated manually for every new tenant because objects, group assignments and properties do not transfer, and dependencies cannot be imported. Instead of applying a ready baseline, MSPs are forced to reconstruct the environment piece by piece, which is a process that slows on-boarding and consumes senior technician capacity on work that should be repeatable.
Expert Dependency Bottleneck
Because Intune lacks cross-tenant templates, baselines, and reliable replication tools, on-boarding new tenants requires deep understanding of how policies, configurations, assignments and app deployments interact inside Intune and Microsoft 365. Only senior technicians can safely evaluate these dependencies, resolve conflicting configurations and rebuild a consistent environment. This creates a structural bottleneck: your most experienced people spend hours on repeatable setup work instead of handling complex incidents, improving service quality or developing higher-value offerings for your clients.
Quality vs. Speed Dilemma
Without a reliable way to apply a consistent Intune baseline, MSPs must choose between speed and accuracy. Accelerating on-boarding increases the risk of configuration drift, conflicting policies and long-term support load. Taking the time to rebuild everything carefully keeps quality under control but ties up senior technicians and delays both end-customer readiness and revenue recognition. The lack of repeatable, multi-tenant on-boarding workflows turns a straightforward process into a trade-off between operational stability and capacity.
The Complexity Cascade
As your client base grows, these on-boarding challenges don't just multiply–they compound. Each new client adds unique requirements, inherited configurations, and operational variations that your team must understand and maintain. Your standardization efforts erode as exceptions accumulate.
Your senior technicians, who should be focused on architecture and strategic consulting, spend their days maintaining and recreating the same policies and configurations they've deployed dozens of times before. The knowledge transfer to junior staff becomes slower because the complexity requires deep expertise that takes months to develop.
Meanwhile, your sales team struggles to provide realistic timelines for new clients, and your existing clients experience service delays while your team handles on-boarding projects.
The Plentics Solution: Five-Minute Tenant Deployment
Plentics Suite eliminates the on-boarding bottleneck through automated baseline deployment from validated templates with intelligent dependency resolution. What currently takes your experts days or weeks can be accomplished in minutes through standardized processes that work consistently across all client environments.
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